Privacy Policy

This policy outlines the way we at Navigate Psychology collect, hold and disclose personal information.

Information Collection: We collect various types of personal information, such as your name, contact details (such as address, email, and phone numbers), date of birth, and payment information (including credit card details). Additionally, if you contact us in person, through social media, or via correspondence and telephone calls, we may collect relevant information for the purposes outlined below or as required by law.

Use of Personal Information: We collect personal information to communicate with you regarding inquiries or comments, send newsletters, enable website and service usage, and fulfill legal obligations such as record-keeping.

Disclosure of Personal Information: We may disclose your personal information to third parties for necessary services, compliance with legal obligations, or with your consent. This includes outsourcing service providers, insurers, professional advisers, government authorities, and providers of insurance or other products.

Overseas Disclosure: Some third parties we work with may operate globally and be located outside Australia, to provide services such as marketing and data storage. We ensure their compliance with privacy protection protocols.

Cookies: We may use cookies to optimise user experience and understand user needs for website improvement.

Storage and Security: We take reasonable steps to ensure the security of personal information and restrict access to authorised personnel only. Despite precautions, we cannot guarantee 100% security for data transmitted over the internet.

Accessing and Deleting Information: You can request access to or deletion of your information by contacting us. We will assist you unless legally restricted.

Third-party Websites: Links to third-party websites on our site are governed by their respective privacy policies. We are not responsible for their information practices.

Changes to Policy: We may update this Privacy Policy, and your continued use of our services constitutes acceptance of the revised policy.

Complaints and Inquiries: For privacy-related questions or complaints, contact us directly. If unsatisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner.

Questions and Complaints Handling: For inquiries or complaints regarding personal information handling, contact the clinic during business hours. Access requests may incur a fee.

Changes to Policy: The Privacy Policy may change, and updates will be published on the website.